Returns & Exchanges

At ferm LIVING, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can return it within 14 days of receipt for a full refund.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Pack the Items

Carefully pack the products in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Attach the Label

Print the provided prepaid return shipping label and securely attach it to the outside of your parcel, covering any previous shipping marks.

4

Drop Off and Refund

Deliver your package to the nearest authorized drop-off point; once we receive and inspect the items, your refund will be processed within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing